Webhooks

The restaurant rejected the order

EVENTorder.rejected

Headers

X-Partner-SignaturestringRequired

t=<unix seconds>,v1=<hex HMAC-SHA256(secret, "<t>.<raw body>")>, one v1= per active secret (two during a rotation; the key is the whole whsec_… string). Recomputed at every attempt. Verify against the raw body, reject t more than 300 s off, compare in constant time.

X-Partner-Event-IdstringRequiredpattern: ^evt_

The event's id; deduplicate by it.

X-Partner-Event-TypestringWebhookEventTypeRequiredorder.acceptedorder.readyorder.completedorder.rejectedorder.cancelledmenu.updatedstore.status_changedconnection.revoked

Payload

application/jsonRequired

idstringRequiredpattern: ^evt_

typestringWebhookEventTypeRequiredValue: order.rejected

createdAtstringRequiredformat: date-time

connectionIdstringRequiredpattern: ^pc_[0-9a-f]{20}$

dataobjectOrderRejectedDataRequired

Show child attributesHide child attributes

orderIdstringRequiredpattern: ^oo_[0-9a-f]{64}$

Our order id

externalIdstringRequiredpattern: ^[A-Za-z0-9._~-]{1,64}$

Your order id, unique per connection

versionintegerRequired≥ 2

occurredAtstringRequiredformat: date-time

statusstringRequiredValue: rejected

reasonobjectEventReasonRequired

Show child attributesHide child attributes

codestringRequiredRESTAURANT_REJECTEDRESTAURANT_CANCELLEDPARTNER_REQUESTED

messagestringRequired

The restaurant's text or a default

Expected response

200Stored. Answer 2xx within 3 s, as soon as the event is stored. Timeouts, network errors, 429 and 5xx are

retried (Retry-After first; else after about 1, 2, 10 min, then every 30 min, for 24 h). Other 4xx and every 3xx are final.

Payload

{
  "id": "evt_",
  "type": "order.rejected",
  "createdAt": "2026-01-15T10:00:00Z",
  "connectionId": "pc_00000000000000000000",
  "data": {
    "orderId": "oo_0000000000000000000000000000000000000000000000000000000000000000",
    "externalId": "A",
    "version": 2,
    "occurredAt": "2026-01-15T10:00:00Z",
    "status": "rejected",
    "reason": {
      "code": "RESTAURANT_REJECTED",
      "message": "string"
    }
  }
}

Expected response

200

200Stored. Answer 2xx within 3 s, as soon as the event is stored. Timeouts, network errors, 429 and 5xx are

No example.